1. Scope of Services & Delivery Timeline

BizLaunch.ai ("Provider," "we," "us") agrees to design, build, deploy, and manage the digital systems described in the package selected by Client ("you," "your business") at time of purchase. Deliverables include the website, AI phone agent (where applicable), inspection request funnel, lead automation, follow-up sequences, AI Quote Builder (Accelerator and Dominator only), ad management (Dominator only), custom-branded CRM (Dominator only), and other items expressly listed in the package. Custom design from scratch, app development, custom integrations beyond the standard scope, and unlisted features are not included and will be quoted separately if requested. Provider reserves the right to use industry-standard frameworks, templates, and proprietary tooling to deliver the package efficiently.

Delivery Timeline. Provider aims to have Client's full system launched within six (6) weeks of contract signing and initial payment, delivered in four phases: (1) Discovery — Week 1 (brand assets, service area mapping, goals lock); (2) Build — Weeks 2–4 (website, AI phone, funnel, automations, CRM/quote builder per package); (3) Launch — Week 5 (go-live, tracking confirmation, phone porting); (4) Optimize — Week 6 and onward (campaign tuning, conversion review, ongoing maintenance). The 6-week target is contingent on Client providing brand assets, approvals, and required information within 10 business days of each request. Delays caused by Client (slow asset delivery, slow approvals), third-party platform issues (domain transfers, ad account verification, phone number porting timelines), or force majeure events may extend the timeline; Provider will communicate openly about any change to scheduled milestones.

2. Payments & Financing

Setup fees are due upon signing this agreement and are processed via the Stripe checkout link provided after signature. Klarna financing (split payments up to 24 months) is offered through Stripe and is subject to Klarna's independent approval — Provider does not guarantee Klarna acceptance and is not a party to that financing arrangement. Monthly recurring fees (maintenance, third-party software pass-through, ad management where applicable) begin the calendar month following system go-live and are billed automatically via Stripe on the same calendar day each month. Dominator second payment ($16,000) is invoiced only after Provider's tracked conversion system has delivered $200,000 in paid jobs to Client (see section 6).

Ad spend on the Dominator package starts at $50–$150/day during the first-month testing & optimization phase, then scales to $150–$500+/day at Client's discretion. All ad spend is paid directly by Client to Google and Facebook from Client's own accounts — Provider does not handle, hold, transfer, or profit from ad spend. Failed payments may result in service suspension after a 5-day cure period.

3. Refund Policy

Setup fees are non-refundable once work has commenced. Provider begins building Client's system within 7 business days of payment. If Client cancels before work begins, a full refund will be issued less a 10% administrative fee. If Client cancels after work has begun, refunds are issued on a pro-rata basis based on hours worked at $150/hr (e.g., if Provider has invested 20 hours of work valued at $3,000, $3,000 is retained from the refund). Monthly recurring fees can be cancelled with 30 days written notice via email to nathaniel@bizlaunch.ai; no partial-month refunds are issued. Klarna installments, once approved and disbursed by Klarna, are governed by Klarna's terms — Client remains responsible for repayment to Klarna regardless of the status of this agreement.

4. Intellectual Property & Ownership

Client's brand assets (logo, name, photos, written content, color choices, customer testimonials, customer data) remain Client's exclusive property at all times. The website and CRM, as customized for Client, are licensed to Client for use during the term of service and transferable to Client upon request and full payment of all outstanding fees. The underlying frameworks, templates, automations, AI prompts, code libraries, and proprietary systems developed by Provider remain the exclusive property of BizLaunch.ai and are licensed for Client's use; they may not be reverse-engineered, resold, redistributed, sublicensed, copied, or used to build competing services. Provider reserves the right to reference Client as a portfolio case study in marketing materials with reasonable factual descriptions of work performed; Client may opt out of being referenced as a case study at any time by emailing Provider in writing.

5. Privacy & Confidentiality of Client Information

We take the privacy of your information seriously. Information you provide to Provider during the course of this engagement — including but not limited to your business financials, customer lists, lead data, marketing performance numbers, internal pricing, vendor relationships, payment information, and any other non-public information — is treated as confidential. Provider will use such information solely for the purpose of delivering the services described in this agreement and will not disclose it to any third party except: (a) to subprocessors strictly necessary to deliver the services (e.g., hosting providers, payment processors), all of whom are bound by equivalent confidentiality obligations; (b) as required by law, court order, or government investigation; or (c) with Client's express written consent.

Provider does NOT sell, rent, lease, trade, or share Client's business information, customer information, or lead data with any third-party advertisers, data brokers, list buyers, or marketing aggregators. Lead data captured by your website, AI phone, inspection funnel, and CRM is yours and yours alone. Provider's access to that data is limited to what is necessary to operate, monitor, debug, and improve your system. We will not contact your leads, market to your customers, or use your performance data to onboard competing roofing contractors in your market.

6. Data Security & Lead Data Protection

Provider implements commercially reasonable technical and organizational safeguards to protect Client's data and the personal information of Client's leads, including: (a) encryption in transit (HTTPS/TLS) for all data sent between users, your website, and our systems; (b) encryption at rest for stored data on managed cloud infrastructure; (c) role-based access controls so that only authorized BizLaunch.ai team members can access Client systems on a need-to-know basis; (d) periodic review of access logs and security configurations; (e) prompt deactivation of access for departing personnel.

While Provider takes reasonable steps to secure data, no system connected to the internet can be guaranteed 100% secure, and Provider does not warrant that data will never be subject to unauthorized access. In the event of a confirmed data breach involving Client data or leads' personal information, Provider will notify Client without undue delay (and within 72 hours where reasonably possible) with the facts known at that time and the remediation steps being taken. Client is responsible for safeguarding any login credentials issued to Client's team and for promptly notifying Provider of any suspected unauthorized access from Client's side.

7. Compliance With Privacy Laws (Leads & Homeowners)

The website, forms, AI phone, and automations Provider builds are designed to support compliance with applicable U.S. privacy and communications laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and applicable state laws (CCPA/CPRA in California, etc.). However, Client is the "business" / "controller" of any lead data captured through Client's systems and is ultimately responsible for: (a) honoring opt-outs and do-not-call requests promptly; (b) including required disclosures in outbound text and email communications; (c) responding to consumer privacy requests (access, deletion, etc.) within legally required timeframes; (d) maintaining a privacy policy on Client's website that accurately reflects data collection practices. Provider will support Client's compliance efforts and will not configure systems in a manner intended to violate these laws.

8. $200,000 Paid-Jobs Guarantee (Dominator Only)

Provider guarantees that Client's Dominator system will generate $200,000 in tracked paid jobs through the conversion system Provider builds and manages. This guarantee is contingent upon Client: (a) maintaining a sustained ad budget within the agreed range ($150–$500+/day after the first-month ramp-up); (b) providing accurate and timely job-revenue reporting via the tracked dedicated phone numbers and forms within 14 days of each closed job; (c) not modifying, pausing, or interfering with the ad campaigns, landing pages, or website without Provider's approval; (d) keeping Client's portion of operations functional (answering booked inspections, showing up to consultations, providing competitive proposals). The second $16,000 payment is not due until this $200,000 threshold is met — there is no cap on how long Provider continues working toward it. Tracked paid jobs are defined as signed contracts with deposit or payment received from leads originating from Provider's tracked sources.

9. Client Responsibilities

Client is responsible for: (a) providing brand assets (logo, photos, business info, content review) within 10 business days of signing — delays caused by Client may extend timelines without penalty to Provider; (b) responding to Provider's review requests, approval requests, and content requests in a timely manner so projects don't stall; (c) maintaining licenses, accounts, and payment methods for any third-party software in Client's own name (business phone, Google & Facebook Ads accounts, hosting credits, domain registrar); (d) operating Client's roofing business in compliance with all applicable laws, including consumer protection, advertising standards, contractor licensing, and insurance requirements in Client's jurisdiction; (e) ensuring Client's marketing claims and customer-facing communications are truthful and substantiated; (f) treating Provider's team with professionalism — harassment, abuse, or threats are grounds for immediate termination without refund.

10. Termination

Either party may terminate this agreement with 30 days written notice. Upon termination: (a) Client retains the customized website code, content, and brand assets; (b) Client must remove or replace any reference to BizLaunch.ai's proprietary systems, AI prompts, and tooling within 30 days; (c) any outstanding fees become immediately due; (d) Provider will provide a reasonable transition period during which Client can export lead data, content, and customer information to Client's chosen new platform. Provider may terminate immediately, without further obligation, for: (a) non-payment after the 5-day cure period; (b) fraud or material misrepresentation; (c) material breach of this agreement that is not cured within 10 days of written notice; (d) abusive or threatening behavior toward Provider's team.

11. Limitation of Liability

Provider's total liability under this agreement, regardless of theory of recovery, is limited to the total amount Client has paid Provider in the twelve (12) months immediately preceding the event giving rise to the claim. Provider is not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, business interruption, loss of leads, loss of data, or reputational harm. Provider does not guarantee specific revenue outcomes outside of the explicit Dominator $200K guarantee in section 8. Roofing is a competitive industry — results depend on Client's execution, market conditions, ad spend levels, seasonal factors, regional storm activity, and many other factors outside Provider's direct control.

12. Indemnification

Client agrees to indemnify and hold Provider harmless from any third-party claims, damages, or legal fees arising from: (a) Client's marketing claims, business representations, or contractor performance; (b) Client's failure to comply with applicable laws (consumer protection, TCPA, contractor licensing, insurance, building codes); (c) homeowner disputes or insurance claim disputes related to work Client performs; (d) Client's misuse of any system, tool, or platform delivered by Provider. Provider agrees to indemnify Client for third-party claims that Provider's proprietary systems, as delivered, infringe a U.S. copyright, trademark, or trade secret of a third party.

13. Service Availability & Force Majeure

Provider targets but does not contractually guarantee any specific uptime percentage. Hosting, third-party APIs (search engines, ad platforms, AI providers, payment processors, phone carriers), and infrastructure are subject to outages and changes outside Provider's control. Provider is not liable for delays, performance failures, or service interruptions caused by force majeure events (natural disasters, internet outages, third-party platform changes, government action, labor disputes, etc.) but will use commercially reasonable efforts to restore service promptly.

14. Communication & Consent

By signing this agreement, Client consents to receive transactional and operational communications from Provider via email, text, and phone calls related to the services (project updates, billing notices, support, scheduling). Client may opt out of marketing communications at any time without affecting service delivery.

15. Governing Law & Dispute Resolution

This agreement is governed by the laws of the State of Ohio without regard to its conflict-of-law principles. Any dispute arising under this agreement will first be addressed in good-faith negotiation between the parties for at least 30 days. If unresolved, disputes will be settled by binding arbitration in Wayne County, Ohio under the rules of the American Arbitration Association. Each party bears its own attorney's fees and costs unless otherwise awarded by the arbitrator.

16. Entire Agreement & Acceptance

This document constitutes the entire agreement between Client and BizLaunch.ai regarding the package selected and supersedes all prior discussions, proposals, or representations. Any modifications must be in writing and signed by both parties. If any provision is found unenforceable, the remainder of the agreement remains in full force. By typing your name, drawing your signature, and proceeding to payment below, you affirm: (a) you are at least 18 years old and legally authorized to bind your business to this agreement; (b) you have read, understood, and agree to all sections above; (c) the contact and business information you provide is accurate; (d) you understand that signing forms a binding contract between your business and BizLaunch.ai LLC.

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